Every morning, I wake up to the sound of WHYY radio. Today, the first words I heard as I opened my eyes were those of the City's new Managing Director, Camille Barnett. She was talking about making Philadelphia a model for efficiencey in the delivery of city services. She was talking about the highly effective marriage of a 311 non-emergencey telephone system to CitiStat, the computer program used by places like San Francisco and Baltimore to manage the way by which we handle service requests.